610 Centre Street

Jamaica Plain MA 02130

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 Our Policies:

Grooming Cancellation Policy:

- To book an appointment, a credit card is required for a 50% deposit. This deposit will be deducted from your total at checkout.

- If you need to cancel or reschedule your appointment, please call or email us at least 24 hours prior to your appointment.

- In the event of no-show or cancellation less than 24 hours before your appointment, this 50% deposit will be held and considered a cancellation fee.

 

Grooming Late Policy:

Late arrival:

When we reserve time for you, we require all of that time to provide you with the best quality work possible. When you are late it decreases our ability to accomplish this. If you arrive more than 15 minutes late, your appointment may be rescheduled in order to meet the needs of those who are on time for their pre-reserved visit. If this happens it will be considered a missed appointment.

 

Late pick-up:

All pets brought in for grooming must be picked up within two hours of the time the client is informed the pet is ready. Pets remaining after that time will be placed in daycare and a half-day fee of $17 will be charged. We reserve the right to decline future appointments for clients who fail to pick up their pet on time on more than one occasion.

 

Safety First:

ALL Dogs must be on leash/harness and ALL Cats must be in a carrier. Please make sure your companion has a secure collar or harness with identification.